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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gloria Tenwalde

September 27, 2025

5  out of  5
rating by Gloria Tenwalde
"Suzanne and Heather are wonderful to work with. They truly have your best interests at heart. It is great to work with professionals who are so accommodating and provide excellent quality services. Nice job ladies!"
We responded:
"What a lovely comment and review. I am so thankful that we get to be your agent. Thank you for choosing us to help you with your insurance. Thanks for taking the time to give us a fabulous review."
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Takwe Sindi

September 22, 2025

5  out of  5
rating by Takwe Sindi
"I switched over state farm agency and love Suzanne office. The staff are so sweet and amazing. Very helpful. If i have any issues, they resolve it same. Definitely would be staying with them for a long time."
We responded:
"What lovely compliments! We are so glad you want to stay with us. We're thrilled to have you. Thanks for the wonderful review."
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Jennifer Koma

September 13, 2025

5  out of  5
rating by Jennifer Koma
"Always have great interactions and service! Highly recommend!"
We responded:
"Thank you so much for giving us 5 stars! We love helping with your insurance."
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Sam Jacob

September 5, 2025

5  out of  5
rating by Sam Jacob
"Suzanne and team have taken care of all our insurance needs for several years now. They are very knowledgeable and are quick to respond whenever we have had questions."
We responded:
"You are so kind. Thank you for leaving us a great review. We really appreciate it and you! We are always happy to answer your insurance questions and help any way we can."
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maedaecutie

August 31, 2025

5  out of  5
rating by maedaecutie
"Always so helpful and fast with getting back to me about anything. I've moved to other states and back and will always go with Suzanne and Heather. They are the best 🙌🏼"
We responded:
"I am so glad that we can be here for you each time you return to Ohio. We love helping you with your insurance. Thank you for the 5 star review and the kind words. "
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Kristen Kirk

August 29, 2025

5  out of  5
rating by Kristen Kirk
"I have known Suzanne and Heather since I was a kid! My parents have been going through State Farm and more specifically Suzanne Rizer for the last 30+ years! I always love when I have that personal experience, they even send me birthday cards! When I need Suzanne or Heather they are always there and know how to keep me calm in situations where I have to call them! Thank you both for the years of making me feel not only like part of your family but also safe when I’m behind the wheel!"
We responded:
"Thank you, thank you for such a touching and personal comment and 5 star review. We feel the same about you and your parents. We're very happy to help any time you call about your insurance so never hesitate to reach out to us! "
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Prime Focus

August 2, 2025

5  out of  5
rating by Prime Focus
"We've been with them for many years for both home and auto. Always responsive and happy to answer any questions."
We responded:
"Thank you so much for the 5 star review and the compliments. We are always happy to answer insurance questions so reach out anytime. We're glad to be here for you."
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Jay Land

July 20, 2025

5  out of  5
rating by Jay Land
"Suzanne and her staff have provided excellent service and have been very responsive to my insurance needs for many years now."
We responded:
"Thank you for the very nice 5 star review and comment. It has been my pleasure to help you with your insurance for all these, many years. "
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Carlos Salgado

July 18, 2025

5  out of  5
rating by Carlos Salgado
"I have been with State Farm since I was first added to my parent’s family plan 10 years ago. Since then Ive gotten my own plan changing agents a couple times as I’ve moved. Each time with varying levels of experiences. So far Heather has easily been one of the best agents Ive had the pleasure work with. She is always so vigilant and caring, always taking the time and effort to make any situation seamless. Every time I call Im always left with the same thought “Huh that was easy”"
We responded:
"We truly appreciate the compliment! You are a wonderful customer and we are always happy to help in any way we can. Don't hesitate to contact us anytime. "
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Alan Cline

July 12, 2025

5  out of  5
rating by Alan Cline
"I have used Rizer's agency only a few times, but whenever I call, Heather will give me quick, responsive, and competent service. I compared State Farm with other insurance agencies and have chosen Suzanne Rizer's agency."
We responded:
"I'm glad you don't have to call us too often but we are always so pleased when you do. It is a pleasure to talk with you and help you with your insurance needs. Thanks for the great 5 star review. I really appreciate it. "
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Blair Suter

July 12, 2025

5  out of  5
rating by Blair Suter
"Suzanne and Heather are so wonderful. They are easy to work with, knowledgeable and kind. We’ve been with them through several new cars and homes and they make the insurance process easy and seamless."
We responded:
"Thank you for taking the time to not only give us 5 stars but to also write such a nice compliment! We're just so glad you continue to trust us with your insurance. We love helping and enjoy talking with you anytime."
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Verla Campbell

July 4, 2025

5  out of  5
rating by Verla Campbell
"Knowledgeable, friendly, and truly like a good neighbor. It's not just a slogan."
We responded:
"Thank you for the 5 stars and the beautifully phrased comment. I truly appreciate it. I'm so glad you picked us to help you with your insurance needs. "
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Lisa Blake

June 20, 2025

5  out of  5
rating by Lisa Blake
"We have been with Suzanne Rizer for over 40 years! She has always taken good care of all our insurance needs!"
We responded:
"I have loved knowing your parents, you and now your children. It is an honor to help you all with your insurance needs! Thank you for the lovely review."
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Rodney Wilson

June 20, 2025

5  out of  5
rating by Rodney Wilson
"When my wife and I relocated to Ohio, from Chicago, we left our wonderful long time State Farm agent. I thought we wouldn’t find another agent just as helpful, friendly and knowledgeable that would make us feel like family. But when we started working with Suzanne and her wonderful staff, we found a Winner!!! Suzanne and her staff are very passionate and professional!!! Always willing to help and answer any question my wife and I might have…..we are truly lucky to have Suzanne and her staff handling our insurance needs!!! Thank you!!!"
We responded:
"Thank you for such a beautifully expressed and worded review. I still remember you said I looked like a happy person. We are happy to help in any way we can. Thanks for choosing us as your insurance agents"
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Carol Caughron

June 8, 2025

5  out of  5
rating by Carol Caughron
"We had questions about coverage on our condo. It is different from a homeowners policy which we had with State Farm for almost 30 years. Suzanne and her staff answered all our initial questions in terms we could easily understand. Recently, they sent a letter noting another possible difference in coverage. We discussed how to determine if additional coverage would be needed and were even provided with sample inquiries. We appreciate the clarity, efficiency and quality of service they provide."
We responded:
"Thank you so much for the 5 star review and the wonderful comments. We're so glad you chose us for your insurance needs. Please call with any questions or concerns. "
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Melvina Turner

May 23, 2025

5  out of  5
rating by Melvina Turner
"They are the very best! I have been with them for almost 13 years and they give me and my family the very best service. :)"
We responded:
"We love helping you with your insurance and are so thankful that you trust us to do that. Thank you for this lovely review. We appreciate it and you!"
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Shih-Chin Chen

April 30, 2025

5  out of  5
rating by Shih-Chin Chen
"Suzanne and Heather’s team provides the kind of service we often miss in today’s digital world. Whenever we’re in need, they are always there with outstanding support and clear guidance. Their personal touch and thoughtful advices have offered our family the protection we truly value and deeply appreciate. Thank you Suzanne and Heather!!!"
We responded:
"What a wonderful revie!. Thank you so much for taking the time to write such nice things about us. Thank you, too, for trusting us with the care of your insurance. We truly appreciate your business."
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Beth David

March 17, 2025

5  out of  5
rating by Beth David
"I have had a great experience with this office/team. They are always very helpful and knowledgeable, I would highly recommend Suzanne and Heather."
We responded:
"Thank you so much Beth of the 5 stars and the lovely compliment. We are always happy to help you with your insurance. Reach out to us with any questions or concerns. We're here for you."
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Lauren Singleton

March 15, 2025

5  out of  5
rating by Lauren Singleton
"Suzanne Rizer has been such an amazing help and supporter for us!! We really appreciate everything that she has done for us!!"
We responded:
"Thank you for a 5 star review! I appreciate your trust in us. I really enjoy helping other businesses with their insurance and helping to support them in any way possible. Esp"
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Gk Fen

March 8, 2025

5  out of  5
rating by Gk Fen
"Suzanne has been helping me with insurance for over 30 years. She has always been there when we needed her assistance! Top shelf service and a top shelf team she has working for her. This complete service package Suzanne and Heather provide makes the insurance decision and process so much easier. Thank you for this!"
We responded:
"I can't thank you enough for the kind and thoughtful review. After all these years of helping you with your insurance, we feel more like friends than agent and customer. We love being there for you and hope to for many years to come. Thank you so much for your continued trust in us."
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Dustin Reuter

January 31, 2025

5  out of  5
rating by Dustin Reuter
"Suzanne and Heather have been amazing to work with. They’re right on it when we are having a problem and also right on it when we have questions. They’ve made navigating new cars, new houses, and a bad car accident very simple. They are amazing at what they do and I would recommend them to any one of my friends, family, and passerby’s on the street!"
We responded:
"Thank you so much for writing this glowing review. I'm just flabbergasted. I'm so glad you trust us with your insurance. We love helping you. We're here for you."
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Allison Greening

January 9, 2025

5  out of  5
rating by Allison Greening
"Especially grateful for Suzanne's help navigating a multi-state, complex family situation."
We responded:
"Thank you so much for your lovely review. We are so happy that we could be here to help you and your family. We are grateful for your trust in us to help with your insurance needs."
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Margaret McCullough

October 26, 2024

5  out of  5
rating by Margaret McCullough
"Suzanne and her daughter did a great job. They provided me with new coverage. Very pleased with the services I received. I would recommend them to my friends for safe, secure, and we'll priced insurance coverages."
We responded:
"Wonderful words of praise. Thank you so much. We really appreciate recommendations too. I am so happy that you found us and we were able to help you with your insurance. We hope to do so for many years to come."
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TheFashionlover4ever

October 4, 2024

5  out of  5
rating by TheFashionlover4ever
"Husband and his family have been with them for many many years and myself for the last 5 and they've always been so helpful about everything. Planning to be around for many more years."
We responded:
"Thank you for these kind words. We love helping you with your insurance and plan to be here for you and your family for many more years too. "
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Paul LaFrankie

August 22, 2024

5  out of  5
rating by Paul LaFrankie
"Very friendly and helpful. Always quick to respond and guides us to make I ur coverage decisions."
We responded:
"Thanks, Paul, for the great review. We love talking with you and helping with your insurance in any way we can. I really appreciate the 5 Star review."