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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Laura Bickle

March 10, 2023

5  out of  5 rating by Laura Bickle
"Suzanne is amazing! She's super responsive, and has saved us so much $$$ on insurance. She really takes the time to talk through our questions, and we really appreciate her!"

Beth Pauley

February 17, 2023

5  out of  5 rating by Beth Pauley
"Been with Suzanne and team going on 14 years. They are alway quick to respond and easy to work with. Highly recommend."

Lisa Gray

February 10, 2023

5  out of  5 rating by Lisa Gray
"I recently moved to Ohio. Suzanne Rizer helped me secure a homeowners policy. She also transferred my auto and another policy and found ways to save me money in the process. Both Suzanne and her assistant, Heather, answer emails quickly. They give outstanding customer service. I highly recommend Suzanne Rizer for your insurance needs."

Jennifer Piper

February 3, 2023

5  out of  5 rating by Jennifer Piper
"My experience with Suzanne Rizer's office has always been wonderful. The staff there is incredibly friendly and super responsive. Heather has often replied within minutes of me sending an email and is always so helpful with assisting me in getting the best possible rates. I would highly recommend this agency!"

V. Bicknell

January 23, 2023

5  out of  5 rating by V. Bicknell
"She has been my agent since day one, 30+ years ago! Great Service"

Jeffrey Bakunas

January 23, 2023

5  out of  5 rating by Jeffrey Bakunas
"We have worked with Suzanne since we moved to Columbus back in 2004. Luckily we have not had many claims during the years, but every time we did Suzanne or Heather went above and beyond to help and make sure everything was taken care of. They have always been there through life changes answering questions and offering the policy changes that would benefit our family without trying to up sell policies or coverage we don't need. It has been very reassuring knowing we have State Farm and Suzanne Rizer."

David Blair

January 23, 2023

5  out of  5 rating by David Blair
"Excellent service and prompt communication."

Linda ORourke

January 14, 2023

5  out of  5 rating by Linda ORourke
"Suzanne has been our agent for over 30 years. She and Heather are very responsive and available when you need something. I highly recommend her agency."

jessica solis solorio

January 13, 2023

5  out of  5 rating by jessica solis solorio
"they have been very awesome since we started going with them."

Heather Gilbert

December 7, 2022

5  out of  5 rating by Heather Gilbert
"Suzanne's office is great! Suzanne has been my Agent since I moved here in 2015. Her and Heather are always willing to help with anything I need from car insurance to home owner's. I was actually just involved a "hit and run" accident and Suzanne has taken care of everything! I haven't had to call the 1-800 number once. Top notch service is all I can say!! Highly recommend."

Ryan Taylor

October 27, 2022

5  out of  5 rating by Ryan Taylor
"Suzanne and team are amazing. They have helped me for 15 years (my family for more than that). They always keep me updated on changes, help me to get best coverage for the price, and are so kind and available when I need them most. 5 Stars!"

Elizabeth Kerns

October 26, 2022

5  out of  5 rating by Elizabeth Kerns
"I have worked with Suzanne Rizer for many years!! She and Heather are the best!! Always looking for what's best for you and your situation!! I would rate them a 10 if possible!!"

John Smith

October 26, 2022

5  out of  5 rating by John Smith
"I’ve had Suzanne as my agent for almost 40 years and it has been nothing less than a total pleasure working with her. Heather is absolutely wonderful as well. Thanks for the great work."

Cautis S

October 25, 2022

5  out of  5 rating by Cautis S
"My family has been going to Suzanne and Heather for our auto, home, and other insurance needs for many many years. They have always been very friendly and personable and quick to pick up the phone. When we have had a claim they have been very helpful throughout the process. We would highly recommend them to anyone looking for coverage."

Pam Utensut

September 23, 2022

5  out of  5 rating by Pam Utensut
"She is the best , anything I need help , just call her , I will get all the answer and help in a minute .. Will recommend to everyone."

Good Business

September 9, 2022

5  out of  5 rating by Good Business
"Polite, professional handle my situation with ease. Appreciate you"

Mary Ann Brouillette

August 26, 2022

5  out of  5 rating by Mary Ann Brouillette
"Suzanne became my State Farm agent when I first moved to Columbus. Always provided wise advice. Now I trust Heather as much as I’ve trusted Suzanne for years."

Jack Pearman

August 21, 2022

5  out of  5 rating by Jack Pearman
"Both Suzanne and Heather are always helpful and professional. A pleasure to do business with."

Audrey Begun

August 6, 2022

5  out of  5 rating by Audrey Begun
"We started with Suzanne Rizer State Farm when we were moving to a new house. From the very start her office (especially Heather) made the transition seamless for us. They were very well informed and perfectly willing to go the extra mile in tracking down information and communicating beautifully. This was especially important after a minor auto collision--the office explained everything to both parties, arranged for collision service and a rental car and assisted with transportation between sites. While all of our experiences with State Farm (since 1987) have been good, our experiences here have been the best."


August 5, 2022

5  out of  5 rating by Amanda
"I’ve been with Suzanne and her team for 22 years. Suzanne and Heather are the best of the best. Always willing to answer questions. They know exactly who you are when you call. I don’t ever plan on leaving them for a new agent."

Carl Yaffey

July 14, 2022

5  out of  5 rating by Carl Yaffey
"Extremely efficient and responsive to issues."

Brian Whitton

July 12, 2022

5  out of  5 rating by Brian Whitton
"I've had Suzanne as my agent for years. She's a trustworthy person who knows her stuff and works hard for her clients. I couldn't be happier."

Mike Morton

July 11, 2022

5  out of  5 rating by Mike Morton
"Reliable and fast to respond!"

Thomas Girard

June 30, 2022

5  out of  5 rating by Thomas Girard
"Been a long time client! Susan and Heather are amazing!! They are always there to help! State Farm insurance is very affordable!"

Jennifer Koma

May 15, 2022

5  out of  5 rating by Jennifer Koma
"Always have great interactions and service!"